The process
How a Saharo session works
No account required, no referral needed, and clear pricing before you book.
- 1
Choose a session
Select the type of support that best matches your family's situation.
- 2
Share your main concerns
Complete a brief intake form so the session can focus on what matters most.
- 3
Meet privately online
Talk through your situation with a Certified Dementia Practitioner.
- 4
Leave with a plan
Receive practical next steps and a written family action summary when included.
Before your session
Your information is used only to prepare for and deliver your session. Avoid entering detailed medical records, Social Security numbers, insurance identification numbers, or other highly sensitive information.
Cancellations and rescheduling
Sessions can be rescheduled or cancelled up to 24 hours before the start time using the link in your confirmation email. Cancellations made at least 24 hours in advance are eligible for a full refund, typically returned to the original payment method within 5–10 business days. Changes inside 24 hours are handled case by case.
Not an emergency service. Saharo does not provide emergency or medical services. If someone is in immediate danger, missing, experiencing sudden severe confusion, or having a possible medical emergency, call 911 or seek urgent medical care.
Ready when your family is
Free 15-Minute Clarity CallSaharo Dementia Navigator provides non-medical dementia-care guidance and family support. It does not provide diagnosis, treatment, emergency assistance, legal advice, therapy, or licensed clinical case management.