Privacy Policy
Applies to Saharo Dementia Navigator
Information we collect
- Booking details you provide: name, email address, phone number, and the short description of your concern.
- Optional intake responses about the family situation, living arrangements, and current support.
- Payment confirmation details from our payment processor. We never receive or store full card numbers.
- Basic technical information such as pages visited and referring source, used to understand site performance.
How we use information
- To schedule, prepare for, and deliver your session.
- To send confirmations, meeting links, calendar invitations, and any written session summary.
- To respond to messages you send us.
- To meet legal, accounting, and record-keeping obligations.
Service providers
- Scheduling and video meetings are handled by our scheduling and conferencing providers.
- Payments are processed by our payment processor.
- Email delivery and website analytics are handled by third-party providers.
- These providers process information only as needed to deliver their service.
Health information and HIPAA
- Saharo Dementia Navigator is a non-medical guidance service and may not be a HIPAA-covered entity. Please avoid submitting detailed medical records or highly sensitive health information unless specifically requested through an approved secure process.
Data retention
- Booking and session records are kept only as long as needed for service delivery, financial records, and legal requirements, then deleted or anonymized.
- Optional intake responses are retained with your session record and deleted on request.
Your choices and rights
- You may request a copy of your information, ask for corrections, or request deletion at any time.
- You may opt out of non-essential emails using the unsubscribe link.
- Depending on where you live, you may have additional rights under state privacy laws, including the right to know what is collected and the right to request deletion. We do not sell personal information.
Children
- This service is intended for adults. We do not knowingly collect information from children.
Changes to this policy
- This policy may be updated as the service changes. The effective date below reflects the most recent version.
Contact
Privacy questions or requests can be sent to vikram@saharodementianavigator.com.
Saharo Dementia Navigator provides non-medical dementia-care guidance and family support. It does not provide diagnosis, treatment, emergency assistance, legal advice, therapy, or licensed clinical case management.